Your order is shipped securely. Each package is insured from our door to yours. Some items are available from stock and will be dispatched immediately however special items which are made to order can take up to 21 working days. If you require an item sooner, please let us know in the field marked 'special instructions' on the checkout page and we will try to accommodate, or will contact you to advise otherwise. The high level of customer service we offer means we do everything possible to ensure your gift arrives in time!
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:
While we try and ensure that all the prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Postage is free on orders over £100.00 - the standard postage charge on orders under this value will be £3.50 and the service used will be 1st class post. You can upgrade to Special Delivery which costs £7.50
Postage is free on orders over £100.00 - the standard postage charge on orders under this value will be £7.50 and the service used will be Standard Airmail post. You can upgrade to an express service which costs £10.00.
We are unable to guarantee delivery times from Orkney however typically standard service should arrive in the EEC within 5 days, 7 days to the rest of Europe and 7-10 days outside of Europe - requesting the express option should expedite delivery however we are not able to guarantee an exact delivery date due to possible customs delays.
The delivery times shown are supplied by Royal Mail. Shipping times listed reflect the time it takes for the package to travel from our warehouse to your door. It is not possible to guarantee delivery times on any items. Ortak can take no responsibility for delays caused during shipping, once goods have left the warehouse.
Approaching the festive season delivery times will get longer due to the volume of mail in the postal system. Please order well in advance for Christmas. Our current advice is that the last shipping date for stock items (see above) for the UK is 20th December, for Europe 12th December, for the US 12th December and for Australia 5th December. Items can be made to order until 10th December. Please phone or email if in doubt. We trust this information is of value in helping you to plan your Christmas shopping and to avoid disappointment.
All goods supplied to European Union Countries do not need a customs declaration. VAT at the UK rate of 20% is included in the listed price. All international packages are marked as Small Packet and the goods are accurately described, with costs, on the Customs Declaration Document. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.