Your order is shipped securely. Each package is insured from our door to yours. Most items are available from stock and will be dispatched within 28 working days. If you require an item sooner, please let us know in the field marked 'special instructions' on the checkout page. Rings in special sizes, diamond rings and rings in 14 or 18kt gold are made-to-order rather than held in stock. We acknowledge every order by e-mail and will advise a delivery date at that time.
Shipping
We offer a number of shipping options for both domestic and international customers. You can select a shipping method that provides the right combination of price and speed to meet your needs.
UK Deliveries
Postage is free on orders over £75.00 - the standard postage charge on orders under this value will be £3.00 and the service used will be 1st class post. You can upgrade to Special Delivery which costs £5.50.
International Deliveries
Postage is free on orders over £75.00 - the standard postage charge on orders under this value will be £5.00 and the service used will be Standard Airmail post. You can upgrade to an express service which costs £8.80.
Delivery Times
We are unable to guarantee delivery times from Orkney however typically standard service should arrive in the EEC within 5 days, 7 days to the rest of Europe and 7-10 days outside of Europe - requesting the express option should expedite delivery however we are not able to guarantee an exact delivery date due to possible customs delays.
Important Notice
The delivery times shown are supplied by Royal Mail. Shipping times listed reflect the time it takes for the package to travel from our warehouse to your door. It is not possible to guarantee delivery times on any items. Ortak Jewellery can take no responsibility for delays caused during shipping, once goods have left the warehouse.
Christmas Deliveries
Approaching the festive season delivery times will get longer due to the volume of mail in the postal system. Please order well in advance for Christmas. Our current advice is that the last shipping date for stock items (see above) for the UK is 19th December, for Europe 13th December, for the US 11th December and for Australia 8th December. Items can be made to order until 10th December. Please phone or email if in doubt. We trust this information is of value in helping you to plan your Christmas shopping and to avoid disappointment.
Customs
All goods supplied to European Union Countries do not need a customs declaration. VAT at the UK rate of 17.5% is included in the listed price. All international packages are marked as Small Packet and the goods are accurately described, with costs, on the Customs Declaration Document. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.