Lifetime Guarantee

 

All our designer jewellery is designed and manufactured by us and carries a lifetime guarantee against manufacturing defects. Our jewellery is warranted as being suitable for the purpose for which it is designed under fair wear and tear. Our liability under this warranty will be limited to the replacement, free repair or full credit of any item of jewellery acknowledged by us to be faulty providing such faults have not been caused by misuse, negligent handling or improper care of the goods.

 

Money Back Guarantee

 

  • You may return any item in its original condition and packaging within 14 days of having received your order for a full cash refund.
  • All goods returned are at the sender's expense unless faulty.
  • Notification of faulty goods should be made as soon as possible after the goods have been received.

 

All our jewellery is designed and manufactured by us and carries a lifetime guarantee against manufacturing defects. Our jewellery is warranted as being suitable for the purpose for which it is designed under fair wear and tear. Our liability under this warranty will be limited to the replacement, free repair or full credit of any item of jewellery acknowledged by us to be faulty providing such faults have not been caused by misuse, negligent handling or improper care of the goods.

 

Inspect any received package thoroughly before accepting/signing for it. If the package appears to have suffered shipping damage, keep the original carton, promptly contact the shipping company for a damage inspection report and request that the shipping company returns the merchandise. Under these circumstances, do not return the merchandise yourself.

 

If you do need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit. Mark your parcel clearly as "Returned Goods" and send it to one of the following addresses, (or you may return goods to any of our retail stores, details of which you can find by visiting the Where to find us page).  If returning to one of our branches, the refund will be actioned from head office within 48 hours and will be credited to the original card used.

  1. UK Returns

    Ortak Jewellery Ltd
    Hatston
    Kirkwall
    Orkney
    Scotland
    UK
    KW15 1RH

    Tel: +44 (0) 1856 872224
    Fax: +44 (0) 1856 875165

    E-mail: hazel@ortak.co.uk

  2. We cannot provide a refund or replace any personalised goods or any items made specifically to order. This includes all items where specific stone or size choices are made. Orders placed for 14 Kt, 18 Kt yellow gold or for white gold are crafted to order and are considered as specials. These orders cannot be cancelled and returns will not be accepted unless the goods are defective in their manufacture. For reasons of hygiene we are unable to refund or replace any earrings other than where faults in manufacture can be demonstrated.

Refunds will not be given for rings that do not fit, please ensure you have your correct ring/finger size before placing your order.

All disputes will be settled under United Kingdom Law.